This new edition offers a more comprehensive and in-depth look at managing people, which is a vital part of making organisations work well. This book discusses the central debates in this area. With a strong ethical undercurrent, it looks at different ways of understanding people, giving approachable introductions to both psychology and sociology. It defines what personnel management is, and the differences between managing people and leading people.

Informed and informative on such challenges as discipline and motivation, it also addresses such questions as:
How do you get the best from people?
What factors influence the employment relationship?
How do you meet customer and consumer expectations?
What are the practical considerations of operational management?
How do you manage stress and how do you manage change?