There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognized by the business world. Emotional intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on resent research. The book is designed to improve readers' leadership qualities and customer facing skills through increased self-awareness; analyze their own behaviour in difficult situations, helping them to generate foresight rather than hindsight; manage their own and others' emotionally intelligent development; improve their staff's commitment and increase productivity.