Preface.The Author.PART 1: GETTING STARTED.1. Understanding Technology Planning.Figure 1.1 Technology Plan Pyramid.2. Planning and the Technology Implementation Cycle.Figure 2.1 Technology Implementation Cycle.Table 2.1 Total Cost of Ownership in Relationship to Actions Chosen.3. Assessing Organizational Readiness.Figure 3.1 Triangle of Constraints.4. Addressing Resistance.PART 2: PLANNING THE PLAN.5. Managing the Process.Worksheet 5.1 Decision Log.Worksheet 5.2 Actions Required (AR) Log.6. Building the Planning Team.Worksheet 6.1 Process-Responsibility Matrix.7. Leadership Roles and Responsibilities.8. Working with Consultants and Volunteers.PART 3: DEVELOPING YOUR TECHNOLOGY PLAN.9. Front Matter.Example 9.1 Cupertino Community Services: Front Matter.10. Background Information.Example 10.1 Services for Brain Injury: Background Information.Example 10.2 San Jose Repertory Theatre: Background Information.Example 10.3 Diabetes Society of Santa Clara Valley: Background Information.11. Business Analysis.Worksheet 11.1 Budget Reminder.Worksheet 11.2 Timeline Reminder.Example 11.1 Cupertino Community Services: Business Analysis.Example 11.2 Diabetes Society of Santa Clara Valley: Business Analysis.Example 11.3 San Jose Repertory Theatre: Business Analysis.Example 11.4 Girl Scouts of Santa Clara County: Business Analysis.Example 11.5 Diabetes Society of Santa Clara Valley: Business Analysis.12. Network Services.Example 12.1 Parents Helping Parents, Inc.: Network Services.Example 12.2 Child Care Coordinating Council of San Mateo County, Inc.: Network Services.Example 12.3 Hope Rehabilitation Services: Network Services.Example 12.4 Girl Scouts of Santa Clara County: Network Services.Example 12.5 Services for Brain Injury: Network Services.Example 12.6 Girl Scouts of Santa Clara County: Network Services.13. Equipment Narrative and Table.Example 13.1 Youth Science Institute: Equipment Table.Example 13.2 San Jose Repertory Theatre: Equipment Table.Example 13.3 Junior Achievement of the Bay Area, Inc.: Equipment Narrative.Example 13.4 Clara Mateo Alliance, Inc.: Equipment Narrative.Worksheet 13.1 Hardware Inventory: Computers.Worksheet 13.2 Hardware Inventory: Peripherals.Worksheet 13.3 Hardware Inventory: Servers.14. Software Narrative and Table.Example 14.1 Youth Science Institute: Software Table.Example 14.2 Cupertino Community Services: Software Table.Example 14.3 Cupertino Community Services: Software Narrative.Example 14.4 Junior Achievement of the Bay Area, Inc.: Software Narrative.Example 14.5 Cupertino Community Services: Software Narrative.Worksheet 14.1 Software Inventory.15. Network: LAN/WAN Narrative, Inventories, and Diagrams.Example 15.1 Presentation Center: LAN/WAN Narrative and Inventory.Example 15.2 Hope Rehabilitation Services: LAN/WAN Narrative and Diagram.Example 15.3 Hope Rehabilitation Services: LAN/WAN Diagram.Example 15.4 Child Care Coordinating Council of San Mateo County, Inc.: LAN/WAN Diagram.Example 15.5 Unnamed Nonprofit: Site Plan Diagram.Example 15.6 EMQ Children and Family Services: Site Plan Diagram.Worksheet 15.1 LAN/WAN Equipment Inventory.16. Other Technologies.Example 16.1 Parents Helping Parents, Inc.: Other Technologies.Example 16.2 American Red Cross, Santa Clara Valley Chapter: Other Technologies.Example 16.3 Cupertino Community Services: Other Technologies.Worksheet 16.1 Other Technologies Inventory.17. Facilities Plan.Example 17.1 Hope Rehabilitation Services: Facilities Plan.Example 17.2 Clara Mateo Alliance, Inc.: Facilities Plan.18. Security Plan.Example 18.1 Junior Achievement of the Bay Area, Inc.: Security Plan.Example 18.2 Parents Helping Parents, Inc.: Security Plan.19. Technology Support Plan.Example 19.1 San Jose Repertory Theatre: Technology Support Plan.Example 19.2 Cupertino Community Services: Technology Support Plan.Example 19.3 San Jose Repertory Theatre: Technology Support Plan.20. Training Plan.Example 20.1 Presentation Center: Training Plan.Worksheet 20.1 Training Plan Matrix.21. Evaluation and Continuous Improvement Strategy.Example 21.1 Mission Hospice, Inc.: Evaluation and Continuous Improvement Strategy.Example 21.2 Services for Brain Injury: Evaluation and Continuous Improvement Strategy.22. Acceptable Use Policy.Example 22.1 Junior Achievement of the Bay Area, Inc.: Acceptable Use Policy.Example 22.2 San Jose Repertory Theatre: Acceptable Use Policy.23. Budget.Example 23.1 San Jose Repertory Theatre: Budget.Example 23.2 Presentation Center: Budget.Worksheet 23.1 Technology Budget.24. Implementation Timeline.Example 24.1 Services for Brain Injury: Implementation Timeline.Example 24.2 Child Care Coordinating Council of San Mateo County, Inc.: Implementation Timeline.Example 24.3 Hope Rehabilitation Services: Implementation Timeline.25. Appendixes.Example 25.1 Girl Scouts of Santa Clara County: Appendix.Example 25.2 Parents Helping Parents, Inc.: Appendix.26. Preparing the Document.PART 4: WHAT'S NEXT?27. Managing Organizational Change.28. Funding and In-Kind Donations.29. Revisiting the Technology Plan.PART 5: RESOURCES.A. Comprehensive Technology Plan Outline.B. Flowchart Symbols.C. Technology Plan Checklist.D. Glossary of Terms.E. Where to Go for More Information.Index.
