This text is based on the principle of learning by doing. The book concentrates on developing the knowledge, skills and competencies required within the NVQ schemes for business administration levels I and II, as well as covering the criteria for most of the elementary/intermediate clerical duties and office skills courses. It provides a realistic approach to enable students to understand the different office procedures and documentation they will meet in the various departments of business organizations. Comprehensive coverage is given to the many aspects of office work from the traditional office procedures to the latest electronic developments.