This guide describes the 360 Degrees Feedback, a multiperspective approach to business. The approach assesses employee performance and development from several points of view: peers, customers, supervisors and direct co-workers. It is a sensitive process that must be managed carefully, and this book shows how to design and implement it step by step - as well as what not to do. It should help organizations achieve: a powerful, positive impact on employee performance; more accurate and fair assessments; and better alignment of individual and organization goals.