This book shows you how to design and implement a simple and practical measurement system that will help you to improve the performance of your organisation. This is based on the concept of the Balanced Scorecard which ensures you focus on the key factors appropriate to your business, not just financial results.

The book will show you how to:

Decide what are the key drivers for your business

Decide meaningful measures using the framework of the Balanced Scorecard

Use the measures to improve the performance of your business

This book has been fully updated for the 2002 series relaunch.