Early in 1999, I was told about a trainer called Nic Rixon. You'll be impressed!, I was told. In October I met him for the first time and he presented on the Coaching Academy's first ever training programme. It was then that I discovered that impressed was an understatement - I was gobsmacked by the impact he made on an audience who had already seen the highest rated speakers in the world. They went away talking about Nic in a way I had not seen before: not only were they impressed with the contents of his session., but they were blown away by his energy and enthusiasm. The contents of this book are the results of teaching thousands of our coaches this essential coaching tool. I do not believe you will find anywhere a more exhaustive, in-depth treatment of the subject, or indeed have the opportunity to learn from such a master trainer. - Jonathon Jay