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GETTING STARTED; Working with Adult Audiences; Recognizing Trainees' Levels of Behavior; The Personality Parade: Training All Different Types of People; The Pace Race: How to Train Groups with Diverse Needs; Anatomy of an 8:00 A.M; Start: Finalizing On-Site Preparations; DELIVERY: THE ART OF MAKING GREAT PRESENTATIONS; The Secret of Success: Selling Your Presentation; Twenty Tips on Maintaining Interest; The Art of Effective Questioning: Getting Trainees Involved; Using Visual Aids; Giving Feedback and Coaching; Tricks of the Trade; IMPROVING THE TRAINING PROCESS; Inside the Mind of a Trainer: How to Present Your Best Self; The Value of Good Training: Hiring Effective Trainers; Avoiding the Training Trap: Problems with Relevance and Respect; Developing a Training Staff; Evaluation and Support; Adventures in Cross-Training; Epilogue: What's Next?; Index.