In this text, Roy Harmon extends his discussion of productivity from the factory to the 21st century warehouse. Harmon illustrates real-life applications of important warehousing improvements in over 50 companies throughout the world and presents state of the art warehouse designs for high-quality, fast, low-cost customer service. Truly superior warehousing, Harmon argues, entails maximum utilization of all logistics assets, such as manpower, facilities and equipment; multi-functional warehouseman teams with complete responsibility for an area of the warehouse, including receiving, stocking, packing and shipping; modular warhousing designs for fast, non-disruptive additions during peak seasons; and increased hours and days during which expensive equipment is utilized by adding night and weekend shifts.