2004. First Published. 252 pages. Signed by the author. Pictorial dust jacket over black cloth. Full title: Marketplace Masters: How Professional Service Firms Compete to Win. Signed by the author with dedication to front free endpaper. Binding remains firm. Pages are lightly tanned throughout. Boards have light shelf-wear with corner bumping. Very slight crushing to spine ends. Unclipped jacket has light edgewear with tears and creasing. Light tanning to edges.