"The Disciplinary Interview" will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: understanding the legal implications - investigating the facts - presenting the management case - probing the employee's case - diffusing conflict through skilful listening and questioning - distinguishing between conduct and competence - weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and training.