The key to successful management is much talked about, but hard to define. Alfred York has had much experience of understanding skills of management, both from the point of view of training and appraising performance and also fostering interpersonal skills and analyzing personal skills and behaviour. His work and thinking in the field has enabled him to view the practice of management in part as the mastery of a systematic set of procedures, which are clearly explained in this book. This title is one of a series which provides guidance and information for those who wish to enhance their job performance and productivity. They are also intended for use by students on business studies courses.