Barrie G. Dale is Professor of Quality Management at Manchester Business School. Founder of the International Journal of Quality and Reliability Management, he has been its co-editor for over 23 years. He has authored several other books including, The Road to Quality (1993), Quality Improvement through Standards (2nd edition, 1994), Managing Quality and Human Resources (2nd edition, 1997), Working in Partnership (1998), Managing Business Improvement and Quality (1998), Total Quality Management Blueprint (1999) and Quality Costing (3rd edition, 1999). Ton van der Wiele is Associate Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 1998, and his main research interests are in Quality Management, Performance Improvement, Management Consultancy and E-business. Co-editor of the International Journal of Quality and Reliability Management and European editor of Managing Service Quality, van der Wiele has worked in the field for more than twenty years. He is also coordinator of the global E-Business Research Network. Jos van Iwaarden is Assistant Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 2006, and his main research interests are in Quality Management issues in the automotive industry. He has published over 15 papers in international journals and presented his research at the Academy of Management conference, IEEE engineering management conference, and the Australian and New Zealand Academy of Management conference. He is associate editor of the International Journal of Quality and Reliability Management.
