GOR001419875

9781403981974

1403981973

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

Used - Very Good

Hardback

St Martin's Press

2008-02-01

256

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us