Designed to assist in the setting up of quality assurance practices in the workplace. This book gives advice on how to write procedures; how to gain ISO 9001 certification; what the impact of CASE technology is on a quality system and how to ensure staff accept the new quality system. Assuming that your organization has a non-existent QA system, this book describes how an efficient and workable quality system can be built up from standards, procedures and guidelines in an accessible and interesting way. Also included is a checklist of questions, which enables readers to determine the strengths and weaknesses of their current quality system; detailed discussion of the quality documentation required for all project activities ranging from project planning to acceptance testing and a full examination of the process of ensuring high quality in the human-computer interface.