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What is Smart?; Preface - Change: It's All Been a Big Misunderstanding; Burning Down the Old House of Change; Changing Organizations in a Changing World; The Change Process; Raising Organizational Awareness; Aligning the Organization: Part 1, Communicating for Consensus; Aligning the Organization: Part 2, Building Trust: The Truth about Resistance to Change; Aligning the Organization: Part 3, Changing the Culture; Aligning the Organization: Part 4, Measuring and Evaluating the Impact of Change Initiatives; Aligning the Organization: Part 5, The Players - Roles and Responsibilities during Change; Aligning the Organization: Part 6, Sustaining Change through Learning; Aligning the Organization: Part 7, Making Change Fun; Awareness, Alignment, Change and You: Fifteen Precepts for the Smart Change Master; Index.