Part 1 IS and You

1 IS in the Life of Business Professionals

2 Business Processes, Information, and Information Systems

3 Organizational Strategy, Information Systems, and Competitive Advantage

The International Dimension: The Global Economy

Part 2 Using IT

4 Hardware and Software

5 Database Processing

6 Data Communications

The International Dimension: Global Communications

Part 3 IS and Competitive Strategy

7 Competitive Advantage with Information Systems Within Organizations

8 Competitive Advantage with Information Systems Across Organizations

9 Competitive Advantage with Information Systems for Decision Making

The International Dimension: Global IS and the Value Chain

Part 4 Managing IS

10 Information Systems Development

11 Information Systems Management

12 Information Security Management

The International Dimension: International IT Development and Management

Glossary

Index

Chapter Extensions

CE 1 Information Systems for Collaboration

CE 2 Information Systems and Decision Making

CE 3 Knowledge Management and Expert Systems

CE 4 Preparing a Computer Budget

CE 5 Database Design

CE 6 Using Microsoft Access

CE 7 How the Internet Works

CE 8 Understanding and Setting Up SOHO Networks

CE 9 Functional Information Systems

CE 10 Cross-Functional Systems: CRM, ERP, and EAI

CE 11 E-Commerce

CE 12 Supply Chain Management

CE 13 Information Technology for Data Exchange: EDI and XML

CE 14 Database Marketing

CE 15 Reporting Systems and OLAP

CE 16 Data Mining and Counter-Terrorism

CE 17 Small-Scale Systems Development

CE 18 Large-Scale Systems Development

CE 19 Alternative Development Techniques

CE 20 Outsourcing

CE 21 Financing and Accounting for IT Projects

CE 22 Managing Computer Security Risk

CE 23 SSL/TLS and //HTTPS

CE 24 Computer Crime and Forensics