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Customer-centered Growth Diane Hessan

Customer-centered Growth By Diane Hessan

Customer-centered Growth by Diane Hessan


$37.99
Condition - Very Good
Only 2 left

Summary

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow--even under the most adverse business conditions.

Customer-centered Growth Summary

Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage by Diane Hessan

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow--even under the most adverse business conditions.

About Diane Hessan

Richard Whiteley, author of The Customer-Driven Company (selected by Fortune as one of the best books of the year), is Vice Chairman and cofounder of The Forum Corporation. Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.

Table of Contents

* The Challenge: Turning Turmoil into Customer-Centered Growth * From Identity Crisis to Laser-Beam Focus * From Listening to to Hardwiring the Voice of the Customer * From Teamitis to Universal Collaboration * From Customer Satisfaction to Lasting Customer Enthusiasm * From Facilitative Leadership to Contact Leadership * Epilogue: Lighten Up

Additional information

GOR001720177
9780201154931
0201154935
Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage by Diane Hessan
Used - Very Good
Paperback
INGRAM PUBLISHER SERVICES US
19970324
336
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Customer-centered Growth