A comprehensive text designed to equip students with the tools to excel in the written exam, Standard Grade Administration Course Notes is perfect to accompany classroom learning. These easy-to-follow course notes provide unit-by-unit coverage of the syllabus sections of Administration Support and aim to facilitate learning, develop knowledge and understanding and focus students' problem-solving skills. Extensive visual aids coupled with clear explanations and developed responses to the question-like structure make this a key resource to ensure students of all levels have a fully developed awareness of administrative issues and the tools for success. Contents -Introduction -Introduction to business organisations: organisation of departments; key functions of departments -The working environment: office layout; safe working practices and procedures; reception services; mail handling -Storage and retrieval of information: purpose of filing; methods; security of information -Reprographics -Sources of information -Preparation and presentation of information -Travel: arrangements; paying for travel