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The Manager's Guide to Benchmarking Finnigan

The Manager's Guide to Benchmarking By Finnigan

The Manager's Guide to Benchmarking by Finnigan

Reviews:
$17.19
Condition - Very Good
Only 1 left
Very Good

Summary

Designed as a step-by-step benchmarking toolkit, this work presents the technique of benchmarking as a core skill for managers working in a range of functional areas beyond the traditional quality and manufacturing settings.

The Manager's Guide to Benchmarking Summary

The Manager's Guide to Benchmarking: Essential Skills for the Competitive-Cooperative Economy by Finnigan

Pursue a proven path to excellence. Author Jerome Finnigan - the leading authority on quality and benchmarking at Xerox - explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.

About Finnigan

JEROME P. FINNIGAN is professor emeritus of public administration at the University of Southern California.

Table of Contents

Introduction: Competitive intelligence in the New Economy: The Uses and Benefits of Benchmarking; Part One: The Benchmarking Process; 1. Doing It Right: The Models, Methods, and Processes of Successful Benchmarking; 2. Phase One: Establishing the Study Plan; 3. Phase Two: Conducting the Study; 4. Phase Three: Analyzing the Data; 5. Phase Four: Internalizing the Results and Closing the Gap with the Competition; Part Two: The Long-Term Payoffs of Benchmarking; 6. Organizational effectiveness: Achieving Breakthrough Change Through Simplified Processes; 7. Strategies for the Future: Key Competencies for the New Economy

Additional information

GOR004883413
9780787902797
0787902799
The Manager's Guide to Benchmarking: Essential Skills for the Competitive-Cooperative Economy by Finnigan
Finnigan
Used - Very Good
Hardback
John Wiley & Sons Inc
19960712
234
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - The Manager's Guide to Benchmarking