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Part 1 Form and formalities: the shape of a letter; hail and farewell; signatures and postscripts; lists and schedules; references on letters; the layout; acknowledgements and standard forms; titles. Part 2 Style and grammar: style; grammatical thoughts and ungrammatical words; punctuation and self-expression; brevity; the choice of words; cliches; officialese and jargon; wit and humour; similes and metaphors. Part 3 Tact and tactics: modesty matters; flattery; the art of rudeness; rude retorts; reprimands, warnings and complaints; in a tight corner; apologies; lies - black and white; replies to lies; on a personal note; letters overseas; the human races; following up. Part 4 Letters for occasions: introductions and references; letters that sell; applying for posts; interviews for jobs; retirement and after; congratulations and condolences; thank you; appeals; occasions for letterwriting. Part 5 Supplies, systems and staff: stationery and supplies; the envelope; files and filing; notes; secretaries and other aids. Part 6 The law on letters: introduction to part 6; copyright; libel and slander; sedition; other traps; affadavits and oaths; the effect of a signature; negligence; responsibility for letters; contracts; contracts of employment; letters in dispute; without prejudice; proof and posting; appendices.