Re-engineering; Total Quality Management; Delayering; Value-based disciplines; Benchmarking; Transfomation. Companies have embraced dozens of new change initiatives in recent years. Yet despite well-intentioned efforts, the bottom line is depressingly the same: Change is not working, or is not working well. Workers, managers, team leaders and CEO's alike are wondering what went wrong?In this timely book, award winning business writers Robbins and Finley reveal the missteps, miscaluculations and lessons learnt by companies on the road to change, focusing on the most neglected aspect of the whoe change process: the human factor.