The management of people problems is perhaps the most demanding, distracting and time-consuming of all the tasks that managers face. Yet while commonplace, such problems can assume major proportions, waste company resources, and adversely affect other members of staff. When faced with such issues, managers need guidance not simply on appropriate corrective measures, but on the legal framework surrounding disciplinary procedures. Managing Difficult Staff addresses precisely these needs; tackling the whole gamut of contentious scenarios, and providing practical instruction and legal advice on their successful resolution. It covers constructive dismissal, appropriate penalties, internal appeals, dishonesty, fraud and falsification, poor performance, incompetence and capability, outright refusal, drink problems, sexual harassment, suspension, management investigation and disciplinary hearings.