The Complete Guide to Customer Support Joe Fleischer

Name: The Complete Guide to Customer Support By Joe Fleischer
SKU: 9781578200979
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The Complete Guide to Customer Support by Joe Fleischer

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Summary

This guide shows how a company can provide technical support to solve its customers' problems, and at the same time create satisfied users who will encourage others to buy the same products or services.

The Complete Guide to Customer Support Summary

The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship by Joe Fleischer

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

About Joe Fleischer

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

Additional information

Sku

NPB9781578200979

ISBN 13

9781578200979

ISBN 10

1578200970

Title

The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship by Joe Fleischer

Author

Joe Fleischer

Condition

New

Binding type

Paperback

Publisher

Taylor & Francis Ltd

Year published

20020104

Number of pages

272

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a new book - be the first to read this copy. With untouched pages and a perfect binding, your brand new copy is ready to be opened for the first time