Written by a highly experienced author, this second edition supports delivery of the udpated specification for examination from 2014. New sections on organisation influences and culture as well as updated activities and practice questions. Updated controlled assessment sections and guidance on the use of online marking. Clear learning objectives at the beginning of each chapter to let students know what they need to understand for each topic. Key terms and study tips to help reinforce learning. Covers exactly what is needed for the Short Course, Full Course and Double Award.