Foreword xi
Acknowledgments xiii
Glossary of Abbreviated Terms xvii
1 Introduction 1
1.1 The Concept of Customer Satisfaction, 4
1.2 The Decoupling of Quality from Sustainable Development, 5
1.3 The Inability to Respond to the Dilemma Inherent in the PrincipalAgent Relationship, 5
References, 7
2 Sustainability and Corporate Social ResponsibilityContext and Definition 9
2.1 Introduction, 9
2.2 Definitions and Historical Context, 10
2.3 Defining Sustainability, 12
2.4 Embedding Sustainability, 14
2.5 CSR Definitions, 15
References, 18
3 The Dilemma of Sustainability and Corporate Social Responsibility 22
3.1 Introduction, 22
3.2 The Philosophical Challenge, 23
3.3 Corporate Citizen or Friedman Logic, 27
3.4 The Transition, 29
3.5 The Cultural Challenge, 29
3.6 The Strategic Challenge, 30
3.7 Strategic Frameworks, 32
3.7.1 Sustainability Partnerships, 34
3.7.2 Integrative Sustainability Triangle, 36
3.7.3 Model of Sustainable Organisation, 37
3.7.4 Sustainable Value Model, 38
3.7.5 Carbon-Informed Complexity Management Model, 40
3.7.6 Carbon Management Framework, 42
3.7.7 Ecoenterprise Strategy, 44
3.7.8 Sustainability Footprint Model, 45
3.7.9 Balanced Scorecard-Based Sustainability Frameworks, 46
3.7.10 The Natural Step Framework or Framework for Strategic Sustainable Development, 51
3.7.11 ISO 26000: An International Guide to Sustainability/CSR Strategy, 52
3.7.12 BS 8900 Standard: Guidance for Managing Sustainable Development, 55
References, 56
4 Sustainability Footprints: Tools for Growth 61
4.1 Introduction, 61
4.2 Conceptual Framework, 62
4.3 Kyoto Protocol and GHG, 63
4.4 Emission Trading, 64
4.5 CDM, 65
4.6 JI, 65
4.7 Carbon Footprint Reporting and GHG Accounting, 65
4.8 Types of Carbon Footprints, 66
4.9 Carbon Footprint Standards, 67
4.10 DEFRA Guidelines, 70
4.11 U.K. Policy Landscape, 71
4.12 Water Footprint and Water Accounting, 72
4.13 Social Footprint, 74
4.14 Social Standards, Social Accounting,
and the Social Fingerprint, 75
4.15 Ecological Footprint Analysis, 75
4.16 Criticisms of Footprint Methodologies, 76
References, 79
5 Sustainable Strategic Growth Model: A Solution to the Sustainability/CSR Dilemma 84
5.1 Introduction, 84
5.2 Sustainable Strategic Growth Model, 86
References, 90
6 The Politics of Sustainability 93
6.1 Introduction, 93
6.1.1 SEPA, 94
6.1.2 SBC, 94
6.2 Background, 95
6.3 Challenges: Transitioning to a Low-Carbon Economy, 100
6.4 Contributions to Growth, 103
6.5 Critical Success Factors, 108
6.6 Summary, 116
6.6.1 Cost Impact, 116
6.6.2 Innovation Impact, 116
6.6.3 Environmental Impact, 117
6.6.4 Stakeholder Impact, 118
References, 119
7 Capital Cooling: Sustainable Refrigeration and Air-Conditioning Engineering 121
7.1 Introduction, 121
7.2 Context, 124
7.3 Environmental and Legal Challenges, 126
7.4 Contributions to Growth, 128
7.5 Sustainable Performance, 145
7.6 Critical Success Factors, 150
7.7 Sustainability/CSR Charter: Setting the Course with Subcontractors and Suppliers, 152
7.8 Summary, 161
References, 163
8 The Log House People: Low-Carbon Construction 166
8.1 Introduction, 166
8.2 Context, 167
8.3 Contribution to Growth, 170
8.4 Critical Success Factors, 175
8.5 Summary, 178
References, 180
9 Moffat Golf Club: Greener Golf 182
9.1 Introduction, 182
9.2 Context, 183
9.2.1 Crichton Carbon Centre, 183
9.2.2 Moffat CAN, 184
9.2.3 Lets Live Local, 184
9.3 Contributions to Growth, 187
9.4 Critical Success Factors, 198
9.5 Summary, 201
References, 203
10 Rabbies Trail Burners Carbon-Friendly Sightseeing and Tours 205
10.1 Introduction, 205
10.2 Context, 206
10.3 Contributions to Growth, 207
10.4 Critical Success Factors, 212
10.5 Summary, 213
References, 215
11 Conclusion 217
Index 222
