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The Practice of Outsourcing Mary C. Lacity

The Practice of Outsourcing By Mary C. Lacity

The Practice of Outsourcing by Mary C. Lacity


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Summary

A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

The Practice of Outsourcing Summary

The Practice of Outsourcing: From Information Systems to BPO and Offshoring by Mary C. Lacity

A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

About Mary C. Lacity

MARY CECELIA LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written ten books, including Offshore Outsourcing of IT Work, (Palgrave, 2008; co-author Joe Rottman) and Global Sourcing of Business and IT Services (Palgrave, 2006; co-author Leslie Willcocks). Her 40 journal publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. Her work has been cited more than 3500 times. She is US Editor of the Journal of Information Technology, and Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Journal of the Association for Information Systemsand Strategic Outsourcing.

LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the Journal of Information Technology and is internationally recognized for his academic research, and his advisory work for major corporations and government agencies.

Table of Contents

PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining the Privatisation Option in Public Administration Analysing IT Outsourcing Decisions: Size, Interdependency and Risk Risk Mitigation in IT Outsourcing Strategy IT Outsourcing: Risk, Creative Contracting and Business Advantage Information Technology Insourcing: Myths and Realities PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE IT Sourcing: Reflections ITO Configuration: Defining and Designing Outsourcing Arrangements Business Process Outsourcing: The Promise of the Enterprise Partnership Model A Study of Offshore Outsourcing: The Case of Biotech IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes Offshore Outsourcing and the Role of Social Capital

Additional information

NPB9780230205413
9780230205413
0230205410
The Practice of Outsourcing: From Information Systems to BPO and Offshoring by Mary C. Lacity
New
Hardback
Palgrave Macmillan
2009-06-25
493
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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