Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough.
Batteries Included! Summary
Batteries Included!: Creating Legendary Service by Nigel Barlow
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GOR006698334
9780712680639
0712680632
Batteries Included!: Creating Legendary Service by Nigel Barlow
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