Police Lieutenant Phoebe Mac Namara found her calling at an early age when an unstable man broke into her family's home, trapping and terrorising them for hours. Now she's Savannah's top hostage negotiator, defusing powder-keg situations and has a talent for knowing when to give in - and when to jump in and take action. It's satisfying work - and sometimes those skills come in handy at home dealing with her precocious seven-year-old, Carly, and her agoraphobic mother, still traumatised by the break-in after all these years. It's exactly that heady combination of steely courage and sensitivity that first attracts Duncan Swift to Phoebe. After watching her talk one of his employees off of a roof ledge, he is committed to keeping this intriguing, take-charge woman in his life. She's used to working solo, but Phoebe's finding that no amount of negotiation can keep Duncan at arm's length. And when she's grabbed by a man who throws a hood over her head and brutally assaults her - in her own precinct house - Phoebe can't help but be deeply shaken. Then threatening messages show up on her doorstep, and she's not just alarmed but frustrated. How do you go face-to-face with an opponent who refuses to look you in the eye?