The Wow Factory: Creating a Customer Focus Revolution in Your Business by Paul Levesque
Unfortunately we do not have a summary for this item at the moment
The Wow Factory: Creating a Customer Focus Revolution in Your Business
The Wow Factory: Creating a Customer Focus Revolution in Your Business
The Wow Factory: Creating a Customer Focus Revolution in Your Business Summary
About Paul Levesque
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Table of Contents
Part I: The Customer Focus.What's Our Primary Business Objective? What Are We Really Selling? Why Are Employees Demotivated? How Do I Set the Stage for Success? Part II: The Customer Focus Process.Mechanics of the Customer Focus Process.Defining Customer Categories.The Transaction Sequence.Customer Focus Process, Phase I.Customer Focus Process, Phase II.Customer Focus Process, Phase III.Transforming Ideas Into Actions.Maintaining Customer Focus.
Additional information
GOR004353376
9780786303861
0786303867
The Wow Factory: Creating a Customer Focus Revolution in Your Business by Paul Levesque
Used - Very Good
Hardback
McGraw-Hill Education - Europe
19941110
175
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us