Benchmarking for Best Practice: The Art of Applying Effective Quality Management by Prof. Mohamed Zairi
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Benchmarking for Best Practice
Summary
Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. This book gives examples of best practice in a wide range of industries worldwide, including service, manufacturing, public sector, health care and education.
Benchmarking for Best Practice Summary
Table of Contents
Evolution of TQM; benefits of implementing TQM and evidence to support its use to enhance business performance; TQM as a generic and transferable concept - how it is perceived by industry; application of quality systems, such as EN ISO 9000 - policing of standards; innovation management - examples of best practice; customer satisfaction - cases of best practice - winners of European Quality Awards (EQA) and other prestigious awards; management of supplier partnerships; TQM related to health care; TQM in financial services sector; performance measurement - comprehensive integrated model; process of benchmarking - current methodologies applied in industry; sustainability - TQM as it is perceived from the external/shareholder perspective.
Additional information
GOR013512233
9780750624145
0750624140
Benchmarking for Best Practice: The Art of Applying Effective Quality Management by Prof. Mohamed Zairi
Used - Like New
Hardback
Elsevier Science & Technology
19960831
320
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins