GOR013740694

9781906993276

1906993270

Empathy: If Quality Matters Why Doesn't the Customer? by Prof. Mohamed Zairi

Used - Like New

Paperback

European Centre for Best Practice Management

2012-04-01

608

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins