This text, based on the premise that organizational variables like the nature of the workforce, computer and communication technology and the design of organization structures are changing rapidly, aims to prepare students to be supervisors. It highlights real-life experiences of supervisors and presents topics such as quality, ethics and technology. In addition, the book focuses on human resources and its relationship to supervision. Student learning aids include: practical guidelines to help students be successful supervisors; chapter-ending cases; and team building and video exercises.