Human Services Technology Simon Slavin

Human Services Technology by Simon Slavin

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A nontechnical guide to the management of computer and Internet applications by human service professionals. It discusses networking and telecommunication, data storage and management, decision-making theories underlying computer applications

Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services by Simon Slavin

Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services will help individual human service professionals and agencies understand, design, implement, and manage computer and Internet applications. Combining several relevant fields, this informative guide provides you with the knowledge to effectively collect, store, manipulate, and communicate information to better serve clients and successfully manage human service agencies. Human Services Technology explains basic technological terms and gives you the history of technology uses before you explore other areas of Information Technology (IT). This essential guide will also improve your ability to find and understand recent research and information on important topics. Human Services Technology will expand your technical know-how and help you better serve clients by offering you proven methods and explanations, such as:

describing terms--such as hardware, networking, and telecommunications--with easy-to-understand analogies and examples
using IT applications to support social policies, improve service coordination among agencies, efficiently manage agencies in order to save time, support workers'decision making with information, and assist clients
solving the problems that internal and external issues cause when determining IT needs, such as working with federal reporting requirements
understanding and dealing with the 10 most critical IT issues for management

Containing dozens of graphs, tables, and figures, this knowledgeable book will help you with any IT problem you encounter. Symbols by certain subjects in the book indicate that you can find more information and references on that issue through links on the book?s accompanying Web site. Human Services Technology will enable you to thoroughly understand and use IT to help you offer improved services to clients and manage agencies with increased efficiency and effectiveness.

Contents

Introduction
Assumptions
Organization of Chapters
Part I: Basic Concepts and History
Chapter 1: Personal Views of Human Service Technology
Introduction
Information Technology As Seen by a Person with a Disability
Information Technology As Seen by an Executive Secretary in a Mental Health Association
Information Technology As Seen by a Clinician in a Mental Health Center
Information Technology As Seen by the Director of Information Management at a Local State Department Office
Information Technology As Seen by the Executive Director of a Multiprogram Home Health Agency
Information Technology As Seen by a United Way Committee Member
Conclusion
Review and Discussion Questions
Chapter 2: Basic Concepts and Historical Context
Introduction
Basic Concepts of Human Services IT
Introduction to IT
Historical Perspective
Societal Impact
Information Use in Human Service Delivery
Conclusion
Review and Discussion Questions
Part II: Applications of Information Technology in the Human Services
Chapter 3: Professional Generic Applications and Assistive Technology
Introduction
Generic applications
Research Applications
Education Applications
Assistive Technology
Conclusion
Review and Discussion Questions
Chapter 4: Management Applications
Introduction
Historical Perspective
Data Processing Applications
Information Systems
Knowledge-Based Applications
Decision Support Applications
Performance Support Applications
Conclusion
Review and Discussion Questions
Chapter 5: Human Services IT Applications
Introduction
Policymaking Level
Community Level
Agency Management Level
Direct Service Level: Helping Practitioners Manage and Report Work
Director Service Level: Supporting Practitioner-Client Interactions
Client Level
Conclusion
Review and Discussion Questions
Part III: Designing, Developing, and Implementing Information Technology Applications
Chapter 6: Designing, Developing, and Implementing Information Technology Systems
Introduction
Basic Concepts
The Application Design and Development Process
Tools, Techniques, and Skills
Development Issues
Conclusion
Review and Discussion Questions
Chapter 7: Applying Systems and Decision-Making Theories
Introduction
Systems
Decision Making
Implications of Systems and Decision-Making Theories
Conclusion
Review and Discussion Questions
Chapter 8: Assessing Human Service Information Needs
Introduction
Organizational Influences on Human Service Information Needs
Influences of Human Service Processes and Decision Making on Information Needs
Implications of Information Needs on IT Design and Development
Conclusion
Review and Discussion Questions
Chapter 9: Hardware and Software Influences on IT Development
Introduction
Hardware Basics
Hardware Functions
Hardware Components
Software Basics
Implications for System Design and Development
Conclusion
Review and Discussion Questions
Chapter 10: Database Management Influences on IT Development
Introduction
Database Management Basics
Managing Data
Data Management Software
Designing a DBMS
Implications of Data Management for IT Design and Development
Conclusion
Review and Discussion Questions
Chapter 11: Networking, Telecommunications, and Internet Influences on IT Development
Introduction
Networking Basics
Types of Networks
Network Activities
Cyberspace
Implications of Networking for IT Development
Conclusion
Review and Discussion Questions
Part IV: Maintaining Information Technology
Chapter 12: Managing, Supporting, and Evaluating IT Applications
Introduction
Basic Concepts
Information Management Issues
Reviewing IT Performance
Guidelines for Success
Conclusion
Review and Discussion Questions
Chapter 13: Trends, Issues, and the Future
Introduction
Society
Policy Formulation and Analysis
Administrative Practice
Community Practice
Individual, Family, and Group Practitioners
Educators
Researchers and IT Developers
Clients
Conclusion
Review and Discussion Questions
Glossary
References
Author Index
Subject Index

Human Services Technology Simon Slavin

Human Services Technology by Simon Slavin

Summary

Human Services Technology Summary

Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services by Simon Slavin

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