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Managing A Crisis T. Curtin

Managing A Crisis By T. Curtin

Managing A Crisis by T. Curtin

Reviews:
$22.49
Condition - Very Good
Only 1 left
Very Good

Summary

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications.

Managing A Crisis Summary

Managing A Crisis: A Practical Guide by T. Curtin

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.

Managing A Crisis Reviews

'Includes checklists that should form part of a company's crisis management handbook and should be the first thing to reach for after the telephone' - Keith Clack, Best Business Books, The Bookseller

About T. Curtin

TOM CURTIN is a consultant and writer who specialises in crisis management, green issues and corporate communications. He is the Managing Director of Green Issues Communications and the author of, Managing Green Issues, (Palgrave Macmillan). He is consultant to a number of companies and organisations and lectures at universities and management schools, including IMD in Lausanne.

Table of Contents

Introduction PART I: WHAT MAKES A CRISIS The Three Types of Crisis Evolution of a Crisis -The Crisis Curve Predicting a Crisis Why Managing a Crisis Matters PART II: THE ORGANISATION AND ITS UNIVERSE Organisations and their Leadership The Media in Crisis The Politicians and Regulators The Activists - Making Crisis Happen Other Stakeholders - Dealing with the Public, Customers and Suppliers PART III: DESIGN, TESTING AND IMPLEMENTATION Overview of the Process The Importance of Third Party Advocates The Crisis Management Teams Responsibilities and Logistics The Crisis Management Handbook Managing Media Relations Internal Communications Managing Politicians and the Public Training, Testing and Refinement Business Continuity Conclusion

Additional information

GOR001351774
9781403943224
1403943222
Managing A Crisis: A Practical Guide by T. Curtin
T. Curtin
Used - Very Good
Hardback
Palgrave USA
20041028
180
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Managing A Crisis