This clear and entertainingly written book is a superb and original approach to the problem of dealing with daily discord, whether in the home or at work, or out on the road. Conflict not only makes relationships tense and miserable, but can also erupt into ongoing feuds - witness the disputes between purple-faced neighbours over boundaries, extensions and eyesores, which seem to stay as fresh as the day they were born. And it goes without saying that, on a broader scale, the smarting sores of unsettled difference can erupt into international disputes between countries. Thankfully, we not totally helpless against the rising swell of anger. By understanding how and why conflict occurs, all kinds of emotional clashes and conflicts can be avoided. The empowering message of this book is that you can take control of your life and avoid losing your cool. The book is packed with self-improving exercises, inspirational case studies and practical suggestions, all of which help resolve many of the problems that are the root cause of conflict - including a basic lack of self-esteem. All in all, the message is a welcome one. So take a deep breath, relax, and read on...