The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage James L.Heskett Et Al.

Name: The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage By James L.Heskett Et Al.
SKU: 1665565243MHA
Price: 25.69 AUD
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Old & Rare

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L.Heskett Et Al.

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$25.69

Condition - Very Good

Only 1 left

Very Good

Summary

2008. No Edition Remarks. 225 pages. Signed by the author. Pictorial dust jacket over Yellow cloth c...

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Summary

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L.Heskett Et Al.

2008. No Edition Remarks. 225 pages. Signed by the author. Pictorial dust jacket over Yellow cloth covered boards with grey paper to spine. Flat signed by author W.Earl Sasser to plate to front free endpaper. Binding remains firm. Pages remain bright and clear. Boards have light shelf-wear with corner bumping. Slight crushing to spine ends. Unclipped jacket has light edgewear with chips and creasing. Light wear marks overall.

Additional information

Sku

1665565243MHA

Title

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Author

James L.Heskett Et Al.

Publisher

Harvard Business Review Press

Condition

Used - Very Good

Binding type

Hardback

Folio

N/A

Dust jacket

Yes

Dust jacket condition

Good

First edition

N/A

Pagination

225

Edition

No Edition Remarks

Cover note

Book image taken of actual book.

Signed by author

Yes

Note

This is a used book. We do our best to provide good quality books for you to read, but there is no escaping the fact that it has been owned and read by someone else previously. Therefore it will show signs of wear and previous use.

Year published

2008