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Reinventing ITIL (R) in the Age of DevOps Abhinav Krishna Kaiser

Reinventing ITIL (R) in the Age of DevOps By Abhinav Krishna Kaiser

Reinventing ITIL (R) in the Age of DevOps by Abhinav Krishna Kaiser

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Reinventing ITIL (R) in the Age of DevOps Summary

Reinventing ITIL (R) in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant by Abhinav Krishna Kaiser

Delve into the principles of ITIL (R) and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL (R) in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it's made invalid.
The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects.
What You Will Learn
  • Discover the basics of ITIL and DevOps
  • Compare ITIL and DevOps
  • Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
  • Re-engineer ITIL for DevOps projects
  • Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
  • Automate activities within processes

Who This Book Is For
Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.

About Abhinav Krishna Kaiser

Abhinav Krishna Kaiser works as a senior manager in a leading consulting firm. He leads the development of DevOps solutions to various companies who seek to develop software in an Agile way. Apart from consulting on DevOps, he also trains IT professionals on DevOps concepts, processes, and tools.
Abhinav is one of the leading names synonymous with ITIL, his previous publication - Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL.
While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids.

Table of Contents

Chapter 1: Introduction to DevOpsChapter Goal: Provide a brief introduction to DevOps, its processes and methodologies.No of pages : 30Sub -Topics1. What is DevOps2. Benefits of DevOps3. Principles and Methodologies
Chapter 2: Introduction to ITILChapter Goal: Provide a brief introduction to the ITIL frameworkNo of pages: 30Sub - Topics 1. What is ITIL2. ITIL Scope and Applicability3. ITIL Phases and Processes
Chapter 3: DevOps vs ITILChapter Goal: Identify the conflicts that exist between DevOpsNo of pages :20Sub - Topics: 1. DevOps vs ITIL Conflicts2. Misalignment of goals and objectives3. How DevOps is assumed to have replaced ITIL4. Future of ITIL
Chapter 4: Integration of two frameworksChapter Goal: Find the common ground between the two frameworks.No of pages: 20Sub - Topics: 1. Finding common grounds2. Identifying overarching activities3. ITIL adaptation based on DevOps goals
Chapter 5: Incident Management AdaptationChapter Goal: Adapt the ITIL incident management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. Incident management objectives2. Lean version of incident management3. Incident management tools4. DevOps fitment

Chapter 6: Problem Management AdaptationChapter Goal: Adapt the ITIL problem management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. problem management objectives2. Lean version of problem management3. Problem management techniques4. Problem management tools5. DevOps fitment
Chapter 7: Change Management AdaptationChapter Goal: Adapt the ITIL change management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. Continuous Delivery vs Continuous Deployment2. Change Management Scope3. change management tools4. DevOps fitment
Chapter 8: Release Management AdaptationChapter Goal: Adapt the ITIL release management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. Release management objectives2. Release cycles3. Release tools and deployment toolsets4. DevOps fitment
Chapter 9: Configuration Management AdaptationChapter Goal: Adapt the ITIL configuration management process to fit into a DevOps modelNo of pages: 25Sub - Topics: 1. Comprehensive configuration management2. Manangement of CCM3. Configuration management tools4. DevOps fitment
Chapter 10: Other Operational processesChapter Goal: Find DevOps fitment for the remaining operational processesNo of pages: 20Sub - Topics: 1. Event management2. Access Management3. Information security - Rugged DevOps and DevSecOps4. DevOps fitment

Additional information

GOR012194193
9781484239759
148423975X
Reinventing ITIL (R) in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant by Abhinav Krishna Kaiser
Abhinav Krishna Kaiser
Used - Very Good
Paperback
APress
2018-12-13
306
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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