This text is part of a series of high-quality management-training texts allying student-centred learning to core business knowledge. Each text aims to provide a complete resource for managers, trainers and students of business who are studying at NVQ levels 4 and 5. In each of the main functional areas of business, the books take a highly developed activity-based approach to learning and link generic management skills to underpinning knowledge and concepts. Using a wide range of examples and cases, this text brings together theory and practice to examine the management of conflict - conflict between capital and labour and between management and trade unions.