Neuro-Linguistic Programming (NLP) is one of the most powerful communication tools available. It offers an in-depth understanding of what really happens when we communicate. Anyone who has a grasp of the basic concepts and techniques involved and who learns to use them, can maximize the effectiveness of all their interpersonal communications. Completely revised and updated, this third edition of Develop your NLP Skills includes much new material, together with mini case studies and action points. It will help anyone to become more successful at work through setting effective goals; building quality relationships with colleagues and business associates; replacing conflict with co-operation; and managing mental activities for greater self-control. Invaluable to anyone interested in improving their powers of communication, Develop your NLP Skills provides practical guidance on using NLP techniques to achieve business excellence.