A "how to do it" guide, teaching managers the basic skills of mediation. Mediation is about resolving conflict, without resorting to the law or cumbersome arbitration procedures. It is widely used in the insurance and construction industries and looks set to spread to all areas of management.
A Sudden Outbreak of Common Sense Summary
A Sudden Outbreak of Common Sense: Managing Conflict Through Mediation by Andrew Floyer Acland
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GOR001488969
9780091746117
0091746116
A Sudden Outbreak of Common Sense: Managing Conflict Through Mediation by Andrew Floyer Acland
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