Now in its Fourth Edition, this foremost leadership and management text continues its emphasis on critical thinking, problem solving and decision-making. Incorporating application with theory and strong leadership content, features address the newest methods of quality assurance, benchmarking and report cards, plus coverage on new technologies information, including implementation. New to this edition are more case studies; new content on violence in the workplace, case management, impact of emerging technologies, political action, and patient care deliverymodels; and, weblinks in each chapter plus a new companion.