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Management in the information age; information technology's strategic importance; developing the firm's IT strategy; information technology planning; hardware and software trends; modern telecommunications systems; IT industry trends; the existing portfolio resource; managing application development; alternatives to traditional development; developing client/server applications; developing and managing customer expectations; problem, change and recovery management; centralized and client/server operations; network management; measuring IT costs and benefits; IT controls and asset protection; people, organization and management systems; the chief information officer's role.