This updated third edition provides accurate, practical information and instruction in phlebotomy procedures and techniques with a comprehensive background in theory and principles. This new edition reflects the latest NCCLS guidelines for venipuncture and skin puncture, new safety issues and equipment, NAACLS competencies, lab computerization information, legal issues, and diagnostic tests of the most current testing protocols. Learning aids include a comprehensive glossary, detailed index, list of procedures, and study and review questions as well as case studies that cover many pertinent issues. An Instructor's Resource Guide on CD-ROM includes a chapter lesson planner, NAACLS competencies, learning objectives, suggested lab activities, media resources, Power Point lecture slides, and a testbank.