Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin
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Dealing With Demanding Customers
Dealing With Demanding Customers
Summary
Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.
Dealing With Demanding Customers Summary
Additional information
GOR001524987
9780273607298
0273607294
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin
Used - Very Good
Paperback
Pearson Education Limited
1994-08-22
192
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us