There is nothing so essential and yet so challenging as working with other people, yet most of us learn the key to it the hard way through trial and error. How do you: win colleagues over, motivate people, overcome prejudices and assumptions and interact successfully at all levels in your organisation? Answer: by knowing the secrets of what makes people tick...In The Pleasure and the Pain, Debra Allcock Tyler has consolidated years of study and experience in a fascinating digest of facts, theories and practical advice that unlocks these secrets to help you turn the sometimes painful process of working with people into a real pleasure! Each chapter includes: practical advice and exercises; proven theories and human stories; and outcomes to expect. 'Debra Allcock Tyler has tackled a huge subject with real professionalism'. - Lindsay Boswell, Chief Executive, Institute of Fundraising.