Name: The Concise Guide to Telephone Tactics By Graham Roberts-Phelps
SKU: 9781854182784
Price: 3.49 GBP
Availability: OutOfStock

The Concise Guide to Telephone Tactics Summary

The Concise Guide to Telephone Tactics by Graham Roberts-Phelps

Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.

About Graham Roberts-Phelps

Graham Roberts-Phelps is a highly experienced trainer and consultant with clients across many different sector in UK, continental Europe and Asia.

Part 1: Telephone Tactics For Customer Satisfaction; The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Helpful words and phrases; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Dealing with angry customers; Assertiveness on the telephone; Attitude; Telephone skills - best practice summary; Customer service - application assignments; Part 2: Gaining Appointments By Telephone; The importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gate keepers; How to structure a call; Cold-calling blues; 'Warm-calling': A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointments - application assignments; Part 3: Achieiving Better Sales Results On The Telephone; How to get even better sales results; Customer focus; Selling and customer focus; An introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Activities levels; Voiced projection; The sales call; The voice that sells; Telephone sales questioning techniques; Features and benefits [FAB]; Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; Closing the sale; Ending the call; Telephone selling - application assignments

Additional information

Sku

GOR004485226

ISBN 13

9781854182784

ISBN 10

1854182781

Title

The Concise Guide to Telephone Tactics by Graham Roberts-Phelps

Author

Graham Roberts-Phelps

Condition

Used - Good

Binding type

Paperback

Publisher

Thorogood

Year published

20040501

Number of pages

152

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

The Concise Guide to Telephone Tactics Graham Roberts-Phelps

The Concise Guide to Telephone Tactics by Graham Roberts-Phelps

Summary

The Concise Guide to Telephone Tactics Summary

The Concise Guide to Telephone Tactics by Graham Roberts-Phelps

About Graham Roberts-Phelps

Table of Contents

Additional information

Customer Reviews - The Concise Guide to Telephone Tactics