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Rediscovering Public Services Management Jenny Harrow

Rediscovering Public Services Management By Jenny Harrow

Rediscovering Public Services Management by Jenny Harrow


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New RRP £30,99
Condition - Good
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Summary

Questions many popular assumptions concerning the nature and role of public sector management. The authors outline the different parameters within which both public and private sector managers operate and argue that the public service manager is often evaluated on inappropriate criteria.

Rediscovering Public Services Management Summary

Rediscovering Public Services Management by Jenny Harrow

This book seeks to question many popular assumptions concerning the nature and role of public sector management. These assumptions reflect the wider political climate since Margaret Thatcher came to office and consequently this book is concerned particularly with this period. For example, it is often stated that public service managers should imitate their private sector counterparts. However, this statement simply assumes that private sector management practices offer a model of efficiency and that this model may usefully be applied to the public sector. The contributors of this volume agree that such easy prescriptions are overly simplistic. They outline the different parameters within which both public and private sector managers operate, and argue that the public service manager is often evaluated on inappropriate criteria. The book ends with four case studies written by practicing managers working within the NHS, the social services, the police and local government.

Table of Contents

Part 1 The public services since 1979 - partial revolutions: reviewing the current managerial ethos - the import of public sector managerial initiatives since 1979; strategic management in public services - towards a comparative framework; managing public services - initiatives, innovation and organizational learning; addressing key challenges for managing public service delivery. Part 2 Issues and cases in modern public service management: the manager faces the consumer; the manager monitored - reviewing for economy, efficiency, effectiveness and equity; the manager as technologist - the rush to implement IT in the public services; management in the National Health Service; strategies for the responsive organization - managing social services in the 1990s; decision-making, management and perceived usefulness of information - the local government experience; police - changing management.

Additional information

GOR010009749
9780077074302
0077074300
Rediscovering Public Services Management by Jenny Harrow
Used - Good
Paperback
McGraw-Hill Education - Europe
19920401
384
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

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