'This is an ambitious and relevant text that stands out in positioning the use of the Balanced Scorecard to measure and communicate the impact of SHRM using the language and frameworks of our business stakeholders.' - John Watkins, Coventry University London Campus, UK 'This book has a really excellent mixture of theory and practice; it shows the big picture with a framework of BSC, as well as down to earth tips from effective workforce design to performance and talent management.' - Helmut Hofstetter, Berlin School of Economics, Germany 'Cunningham succeeds in developing an engaging writing style that artfully blends the theoretical material with illustrative examples, cases and self-assessment exercises. I highly recommend this textbook for students interested in uncovering the challenges and opportunities of managing human resources in the public and non-profit sectors.' - Virginia Bodolica, American University of Sharjah, UAE 'This book fills a gap in the Strategic HRM literature. It is an inspiring and comprehensive exploration of the presence of HR systems and practices in public management.' - Joost Bucker, Radboud University, the Netherlands.
