Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Part One: Supply Chains in the Context of Customers and Stategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy; configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Part Two: Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Part Three: Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sullivan; Collaborative product commerce. Alejandro Cuartero, Manuel Chaure and Stefano Lorenzi; Integrated fulfilment, Jon Bumstead, Sara Ford and Roger Gillespie; Contents; Information systems strategy for supply chains, Donald S. Puckridge and Ian Woolsey. Part Four: Virtual Supply Chains: E-commerce and supply chains - breaking down the boundaries, Andrew J. Berger; Best-of-breed supply chains, Andrew J. Berger; Supply chains as vehicles for transformational change, John L. Gattorna; Third- and Fourth-party logistics service providers, Mark Bedeman and John L. Gattorna; Emerging requirements for networked supply chains, Robert Ogulin; Strategic transformation and supply chains, Michael A. Donnellan. Part Five: Regional and Global Supply Chains: Globalization and regionalization of supply chains, Robert Ogulin; Supply chains in Europe, Jaume Ferrer; Supply chains in Asia - challenges and opportunities, Robert Easton, William Thurwachter and Tian Bing Zhang; The changing face of supply chains in China, Robert Easton. Part Six: Other Practical Considerations in Supply Chains: Achieving supply chain alignment through behavior change, Jamie M. Bolton and Karen Dwyer; The role of knowledge management in supply chains, Wanda S. Brown; Education and skills training requirements in supply chains, John L. Gattorna and Richard S. Clarke; Building successful consulting relationships, Ken Davis and Jamie M. Bolton; Finale: The future is here at last, John L. Gattorna; Notes on contributors; Index.
